Legal & Compliance — Optionnest

This page outlines the legal terms, consumer rights, privacy practices and dispute resolution procedures applicable to Optionnest catering operations in Australia.

ABN: 51 824 753 556
Address: Unit 5, 28 Barker Street, Randwick NSW 2031
Phone: +61 428 739 501
Email: Optionnest@gmail.com

Privacy & Legal Officer

Governing Law & Jurisdiction

These terms are governed by the laws of New South Wales and the Commonwealth of Australia. Any dispute which cannot be resolved by our internal complaints process may be referred to a competent court in NSW.

We comply with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) and other applicable federal and state legislation (including the Privacy Act 1988 and the Spam Act 2003).

Consumer Rights, Cancellations & Refunds

We aim to be fair and transparent. Your statutory rights under the Australian Consumer Law for major failures or guaranteed services remain in effect. Our standard commercial refund/credit policy for events is:

Cancellation more than 30 days before event: full refund minus non-recoverable costs.
Cancellation 14–30 days: 50% refund or credit at our discretion.
Cancellation less than 14 days: *** refund; credit may be offered for extraordinary circumstances.

Specific terms are set out in our event booking confirmation. Fees for venue access, specialist staffing, or bespoke menus may be non-refundable once incurred.

Privacy, Data Handling & Complaints

We handle personal information in accordance with the Privacy Act 1988. Personal data collected for bookings and communications is used to provide services, manage events and comply with legal obligations.

You may request access to or correction of your personal information, or make a privacy complaint by contacting our Privacy Officer at Optionnest@gmail.com or via the form below. If unresolved, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

Food Safety, Allergens & Dietary Requirements

Food safety is managed under relevant Australian state food safety laws and the Food Standards Code. We maintain procedures for safe handling, storage and transport.

Allergens: We offer gluten-free, vegetarian and other dietary options but cannot guarantee zero cross-contact in all environments. Customers must notify us of allergies in writing at booking.

If a guest experiences a serious allergic reaction, seek medical assistance immediately and notify our staff. We maintain records of special requirements for each event.

Key Legal Clauses (Accordion)

Except as required by law, Optionnest's liability for breach, negligence or statutory duty is limited to the total value paid for the service. We are not liable for indirect, incidental, or consequential loss.

We are not liable for delays or failures caused by events outside reasonable control (including extreme weather, public health orders, or supplier failure). Where possible, we endeavour to offer alternatives.

All content, menus, and images on this site are the property of Optionnest unless otherwise credited. By attending events you may be photographed; contact us to request removal of images.

Privacy Complaint & Legal Contact Form

Use this form to submit privacy complaints or legal notices. We will acknowledge within 7 business days and follow our internal complaints handling and OAIC referral processes where appropriate.

If you remain unsatisfied after our response you may contact the OAIC (Office of the Australian Information Commissioner) or your local consumer protection agency.

Record Retention & Notices

We retain booking and transactional records for as long as necessary to fulfil services, comply with legal obligations and resolve disputes. Legal notices should be sent to Unit 5, 28 Barker Street, Randwick NSW 2031 or via registered email to Optionnest@gmail.com.

This legal page does not constitute legal advice. For specific legal questions consult a qualified lawyer in your jurisdiction.